Are you unwittingly alienating clients and prospects? The goal of this session is to examine different cultural dimensions that may affect the client relationship. An example would be how different cultures interpret eye contact. In some cultures, eye contact is considered necessary to build trust; in others, eye contact can be disrespectful or challenging.
Diversity permeates business today. In 2015, almost 40% of new entrepreneurs in the USA identified as non-white, and more than 27% were immigrants. In today’s marketplace, effective consultants need to understand clients and prospects from different cultures to strengthen relationships and improve sales.
Join us Wed December 14th and learn about cultural differences that can help you avoid alienating and build stronger trust and deeper connection with your clients and prospects. You’ll leave better prepared to navigate the tricky waters of cultural communication!
About Stephanie Lee
Stephanie Lee founded East Rock Financial Services in 2008 to help individuals achieve their financial goals. She previously was a Director with a global financial firm, advising professionals in 17 countries. Stephanie is on the Board of Directors for California Jump$tart, a nonprofit dedicated to improving K-12 financial education. She has degrees from Yale and USC. Stephanie is a jazz bassist and rock violinist who has performed on 21 recordings; as a member of The Recording Academy, she votes on the Grammy Awards.
December 14, 2016
7:15 AM – 10:00 AM